Posted on Friday, December 23, 2011 by Jackson Palmer

Listen: A holiday season episode of the BC Podcast!

Meet Partner Julio de Puigdorfila, get a run down of what was included in our latest system update and learn more about what you can expect from BC in 2012!

Listen to this month's podcast:

Simply click the play button below to stream the podcast via your browser.

player

Alternatively, you can download the podcast in .mp3 format for offline listening.

To subscribe and receive the BC Podcast each month, you can find us on the iTunes store here or by simply searching "BC Podcast" from iTunes.

In December's episode:

  • Meet Partner Julio de Puigdorfila
  • What to expect from BC in 2012
    • A refreshed user interface with Business Catalyst v3
    • Performance improvements across FTP, the Admin Console and front-end of your sites
    • Business Catalyst as a key component of Adobe's Creative Cloud
  • A HTML brain-teaser - be the first listener to chime in with the correct answer in the comments, and we'll give you a special shout out in next year's first episode!

We'd also like to wish all of our listeners and everyone in the Partner community a festive holiday season and happy New Year! We'll see you in 2012.

Posted on Friday, December 23, 2011 by Magda Neagu

Support coverage for the holiday season

We hope that you will have a nice holiday season, with no worries and no problems. However, if you do run into issues please be aware that our Support team is not running at full capacity, so there might be some delays in our answers. 

We will be available on chat and to reply to tickets on all working days in between Christmas and New Year's Eve, but our staff is limited, so there might be slight delays in our replies.

During bank/public holidays our team will only be monitoring emergencies. 

In the hope that you will not need us this season, we wish you Merry Christmas, and hope to see you back in 2012 with new energy and business ideas. 

The BC Team 

Posted on Wednesday, December 21, 2011 by Cristinel Anastasoaie

FedEx Scheduled Maintenance - January 21, 2012 at 9 PM CT

Please be advised that the FedEx production environments will have a planned maintenance window of 6 hours scheduled to start on Saturday, January 21, 2012 at 9:00 PM CT (check local time here) and ending on Sunday, January 22, 2012 at 3:00 AM CT. 

During the downtime, the FedEx Rating, Shipping, Tracking and Pickup  services will be unable to process transactions for all customers.

Start Date and Time End Date and Time Duration Functionality Affected
Saturday,
January 21, 2012
9 p.m. CT
Saturday,
January 21, 2012
11 p.m. CT
2 hours Rating
Shipping
Saturday,
January 21, 2012
9 p.m. CT
Sunday,
January 22, 2012
3 a.m. CT
6 hours Tracking
Pickup

Please notify your customers about the scheduled maintenance.

Posted on Tuesday, December 13, 2011 by Cristinel Anastasoaie

R170 - Security updates, bug corrections and further improvements for UI V3

We are announcing a new Business Catalyst releases scheduled to go live on Wednesday, December 14.

R170 focuses on security improvements and bug corrections. The release includes a major change in the way we handle CRM passwords and a long list of bug corrections, mainly in the payment gateways area. Along with these changes, we have continued to improve UI V3 to make it ready for a larger roll-out early next year.

Security update - CRM passwords

Effective December 14th 2011, we will be updating the way we handle CRM user passwords - for security reasons. In order to achieve a greater level of security, we are going to modify some of our Admin Console user interfaces and CRM APIs. Existing customer reports will also be altered during the update.

For more details please read the update announcement - Important Security Policy Updates - Effective December 14th

Issues fixed by R170 release

  • Issue 2821789 - Payments are processed differently for different countries for several payment gateways
  • Issue – 2776267 & 3054570 - PayGate non-3D secure transaction does not record a return error in BC if such an error existed; instead it returns a generic error message if the transaction wasn't processed.
  • Issue 2792959 - Card Number was not masked correctly when processing credit card with web forms
  • Issue 2654380 - Secure PDF sent via 'Process offline' payment gateway was not using correct currency symbol for sites other than $
  • Issue 2826099 - The digital signature sent by RealEx did not match with the other values included in the request.
  • Issue 2815782 - When a payment is sent in a second attempt to pay, with RealEx, the buyer is received "Order ID has been processed" error
  • Issue 2757946 - Business Catalyst was not supporting AU as country code for PaymentExpress PG
  • Issues 2821789 & 2875942 - The supported currencies/country for several payment gateways were incorrect
  • Issues 3028716 - orders paid for PayGate 3D Secure ended up as not being paid
  • Issue 3055166 - Sending campaigns to saved reports doesn't work
  • Issue 2986635 - Reset password from Partner portal no longer works
  • Issue 2871177 - Campaign is wrongly set to "Awaiting content approval" when you edit a scheduled campaign and only click Save and Send without clicking Send again in the pop-up window
  • Issue 3061663 - [PG] Realex Payment Gateway -If an order amount is less than 1 pound e.g. 0.50 pence, the amount on Releax will be displayed as 005 and the order will fail
  • Issue 3064597 - [PG] DIBS payment gateway displays English page when coming from a Danish website because we don't pass DK as language parameter
  • Issue 3006024 - If a customer fails an order and than return to the shop, all the products will have no tax codes calculated
  • Issue 3048896 - Poplet images aren't rendering if the file name contains spaces at the beginning of the file or new lines
  • Issue 3051419 - Cannot Save custom fields - there's no Save button
  • Issue 3051418 - Cannot use tag Insert dropdown on the webapp layouts - it throws a message when trying to insert a tag
  • Issue 2982619 - <div> is no longer changed to <p> in the WYSIWYG editor, when Partner Portal setting is to create <p> at enter
  • Merged Email Me & Email others functionality into Send Test Email. The logged in user email address is prefilled by default but users can specify additional email addresses separated by semi-colon
  • Undo Import functionality has been deprecated.

UI V3 improvements and beta fixes

We continue our track of improving UI V3 and take it closer to a public customer beta. 

  • We've made significant improvements on the way pages are loaded, to reduce in half the number of HTTP requests by using modern CSS and JS techniques, and sending improved HTTP headers to better cache static assets loaded by the AdminConsole. This also includes a new loading indicator that should improve the experience of loading pages.
  • Fixed a bug that caused a "Bad request error" when trying to insert an image using the r.a.d. Editor image manger
  • Updated tasks list to match the new visual guidelines
  • Removed filters from Pages > Tree view user interface
  • Fixed a bug causing Customer Service Ticketing to be displayed outside viewport and forcing users to scroll
  • Fixed a bug that causing a redirect to a wrong page after successful web app item import
  • Fixed a bug causing a JS error when adding page to a secure zone
  • Fixed a bug causing charts to not load in Dashboard
  • Fixed a bug causing loading indicator to remain on screen right after using Export Report feature for all CRM areas customers, cases, orders...
  • Added "Show all" link in the Upcoming Tasks pod in Business Dashboard
  • Link manager does not open the correct dialog when triggered from within rad editor Hyperlink Manager
  • Added Icons for items displayed in Recent items menu: admin users, templates, cases, orders, event bookings, opportunities, CRM forms, gift vouchers
  • Fixed a bug generating a negative value for the number of trial days left
  • Updated title in the Import blog posts screen
  • Updated title in the Web App item import page
  • Updated breadcrumbs for import customers basic and advanced screens
  • Fixed a bug preventing users from opening image image manager from within module manager links
  • Added a close button to the Recipient list modal window
  • Fixed a bug causing a js error when trying to add a user picture in Site Users -> User details screen
  • Fixed a bug causing Live Feed to display dates without corresponding feeds
  • Updated breadcrumbs for Email campaign details page
  • Fixed a bug causing folder management buttons to not be displayed in the r.a.d Editor Insert image popups
  • Updated button and label alignments on Web App Items and Pages screens
  • Updated scroll behavior on multiple screens
  • Updated title on CRM -> Orders ->select an order from the list -> from Bulk Actions select Print -> Print invoice screen to "Preview"
  • Fixed a bug preventing users from visually selecting Modules->News-> Details tab when arriving from the Usage tab
  • Fixed a bug preventing users from editing a page in Firefox 8
  • Fixed a broken link for the Upgrade site button
  • Removed unnecessary scroll bars from Insert image screen
  • Updated styles for "Add folder" popup from Web Pages
  • Updated filter styling for affiliate program -> usage page
  • Fixed a bug in Products -> Attributes -> New option screen causing button overlapping
  • Fixed a bug causing incorrect styles to be used in Customers, orders, cases, events, opportunities lists when using Internet Explorer 9
  • Added a "No upcoming tasks" message in Upcoming Tasks pod when the list if empty
  • Fixed a bug in Cases/order details screen causing Related file section to collapse after uploading a file

What's next

We are expecting a web serving performance improvement release in mid-January where we will start deploying new origin server caching across most Business Catalyst static asset requests.

Our next major release is tentatively scheduled for the beginning of February and will include a larger roll out of  Business Catalyst v3, improvements to the FTP server and additional changes to the CRM password workflows.

  • Business Catalyst V3 roll out - starting with the February release, UI V3 will be made available to all customers; current interface will remain the default one for existing customers, but they'll have the option to switch to the new version; for new customers, V3 will be the default user interface
  • Major FTP improvements - We've embarked on a large effort to completely rewrite BC FTP access. When completed, you'll see better performance and reliability when using Dreamweaver or any other FTP client to manage your site content.
  • CRM passwords - starting with the February release, passwords in emails will be replaced with a link to set/reset password page.

Enjoy!

Cristinel Anastasoaie
Adobe Business Catalyst Product Manager

Posted on Wednesday, December 07, 2011 by Jackson Palmer

Listen: Adam Broadway interviews Brent Weaver

BC Evangelist Adam Broadway recently sat down with Brent Weaver to discuss how they've grown their business using Business Catalyst.

Brent also shares his tips to help the rest of the Partner community increase their profits and grow client referrals.

It's a great interview, so don't miss out:

Listen to the interview on the BC Evangelist blog.